At Hireframe, we pride ourselves on providing a unique and transformative experience for our talent, affectionately called Hireframers. A significant part of this journey is the dedicated work of our Coaches, who play a critical role as HR Business Partners for our clients. Their mission? To ensure every Hireframer thrives in their roles, develops professionally, and feels supported in achieving their career goals. Let’s dive deeper into who our Coaches are, what they do, and why their contributions are invaluable to the Hireframe experience.

Meet Our Incredible Coaches

Ken
Ken is a powerhouse of expertise, having honed his skills in customer support, quality assurance, process improvement, and operations management. Since joining Hireframe in 2021, Ken has seamlessly transitioned from managing prospecting campaigns to becoming an indispensable strategist and mentor. Known for his calm demeanor and sharp problem-solving skills, he’s the kind of person who brings clarity to chaos and inspires confidence in everyone he works with.

Zie
Zie is the definition of "leading by example." Starting her journey as a Hireframer herself, she’s walked in the same shoes as the talent she now supports. Since stepping into her role as a Coach in 2020, Zie has combined her deep knowledge of healthcare, research, training, and team leadership with an empathetic approach that resonates with Hireframers. A master multitasker, Zie is not just a coach but also a full-time mom, proving every day that balance is achievable. When she’s not mentoring or managing, you’ll find her immersed in K-dramas and rom-coms, recharging her energy with a smile.

What Makes the Coaches’ Role So Vital?

The Coaches at Hireframe are more than HR partners; they’re advocates, mentors, and enablers of growth. Their multifaceted role ensures both Hireframers and clients have a seamless and productive working relationship. Here’s how they make an impact:

• Building Communication Bridges: Acting as a liaison between clients and Hireframers, Coaches help navigate cultural nuances, provide feedback, and share time-sensitive updates like attendance or emergency notices.
  
  
• Fostering Engagement: Through regular check-ins, Coaches assess motivation levels, identify growth opportunities, and offer coaching or skill-building to enhance performance and job satisfaction.
  
  
• Providing a Safe Outlet: Coaches create a space for Hireframers to voice concerns or feedback they may find challenging to discuss with direct managers. This feedback is shared internally to maintain transparency and alignment with clients.
  
  
• Delivering Training and Development: From mastering tools like Google Suite, Excel, and Slack to platform-specific training on Salesforce, Apollo, or Outreach, Coaches equip Hireframers with the skills they need to succeed and grow.
  
  
• Handling Operational Support: Whether it’s addressing FAQs about time-off requests, outages, or weather-related absences, Coaches ensure smooth operations while advocating for Hireframers.
  
  

The Bigger Picture

Our Coaches aren’t just problem-solvers; they’re champions of professional growth and well-being. By bridging communication gaps, providing guidance, and fostering skill development, they empower Hireframers to take ownership of their careers.

As we celebrate the incredible contributions of our Coaches, we’re reminded that their work goes beyond the day-to-day. They embody the values of Hireframe, ensuring that every Hireframer feels supported, heard, and inspired to reach new heights.

To learn more about how our Coaches make a difference or to get in touch with our Operations Team for Coach support, don’t hesitate to reach out. Together, we’re building a thriving, supportive community where everyone can succeed.

Here’s to our Coaches—thank you for everything you do!

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